Job Description Summary

The role provides oversight to the HR vendor, employee services and Work Experience and Insight team to ensure compliance with legal and regulatory requirements, as well as internal policies and procedures. You will be responsible for leading the third-party risk and HR operational risk and internal control framework within the HR Services function, supporting the HR operational risk leader in establishing the design, delivery, and ongoing management of the global operational risk standards of internal control.

Interprets internal and external business challenges and recommends best practices to improve products, processes, or services. Utilizes understanding of industry trends to inform decision making process. As an expert, you will be responsible for sharing and recommending approaches and best practices toward strategy of services. Key to success in the role will be using expertise to influence a range of stakeholders and other providers to ensure the accuracy, integrity and confidentiality of third-party services and effective management of the HR operational risk profile

Job Description

Essential Responsibilities

• Lead the management of the HR enterprise risk management framework through the establishment of the third-party, HR operational risk and internal controls taxonomy.

• Partner with global vendor management and HR operational teams to self-assess, develop, and implement effective global and local HR Services operational risk control frameworks across vendors and critical services.

• Support Vendor management to create procedures and internal controls in the risk management of vendor compliance to internal polices and relevant external laws and regulations.

• Lead the development and implementation of a change risk assessment framework.

• Partner and support with the implementation of regulatory projects and maintenance of regulatory systems requirements.

• Provide oversight and support in the SOC1/SOC2 risk and internal control requirements to determine vendor compliance with agreed services, internal policies and relevant laws and regulations.

• Execute annual regulatory compliance testing and provide risk support with internal teams, external auditors, and authorities.

• Partner with the vendor, employee services and Work Experience and Insight team to develop and maintain an effective internal control environment through a range of detective and preventive key controls aligned to agreed risk tolerance.

• Provide ongoing operational risk management support in the identification, management and resolution of risks and issues aligned to the enterprise risk management framework.

• Own the incident management framework and reporting relating to vendor and employee services related events.

• Provide oversight and support with the HR vendor, employee services and Work Experience and Insight business continuity and resilience planning and manage frequent scenario and testing exercises.

• Perform thematic audits across vendor and employee services risks focusing on the adequacy and effectiveness of internal controls in the management of internal policies, laws, and external regulations.

• Participate in and lead cross functional teams or projects as operational risk expert. Develop and present business solutions to leaders in functional area.

Qualifications/Requirements:

• This role requires significant experience in the Human Resources & HR Operations Service Delivery. Knowledge level is comparable to a Master's degree from an accredited university or college (or a high school diploma with relevant experience).

• Requires specialized depth and/or breadth of expertise with vendor risk management, HR systems and/or controllership or related operational risk management within a multinational organization.

• Skilled in the development and management of HR services internal controls aligned to risk taxonomy.

• Significant experience in HR operational risk management across payroll systems, time and attendance systems and Workday ideally in manufacturing environments.

• Experience establishing and managing enterprise risk management framework within HR operations.

• Skilled in project management and implementing process improvement initiatives.

• Demonstrated leadership with large global teams.

Desired Characteristics:

• Strong oral and written communication skills – ability to present information in a clear, concise, and articulate manner.

• Ability to influence, advise and guide leadership and other high level operational leaders through options and points of view.

• Demonstrated skill in judgement to make strategic decisions and handle complex problems.

• Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.

• Ability to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.

• Ability to document, plan, market, and execute programs.

• Established project management skills.

• Demonstrated ability to transfer knowledge and develop others through coaching and mentoring.

• Strong consultative skills.

• Ability to work independently by leading, guiding, and/or coordinating others and operating within a defined budget.

• Experience in providing independent technical guidance and counsel to HR stakeholders at various level of experience and hierarchy in the organization.

• Ability to adapt advisory style and tailor final products to target audiences.

• Detail and numerical orientated with good analytical and problem-solving skills.

• Comprehensive understanding of and ability to assimilate regulatory and compliance.

• Articulate, adaptable, with excellent inter-personal and cross-cultural skills.

• Understanding of finance for business.

• Eye for detail, confidence to challenge and ask questions.

• Logical, structured and process-orientated thinking.

• Good Excel, Word and PowerPoint; quick adaptability to systems, tools and processes.