Job Description:

Summary:

The Behavioral Care Manager aids in organizing the day to day tasks of the department. This role tracks client activity and serves as a resource for the School Based Team .

All staff are required to function in accordance with Burrell Behavioral Health operational guidelines with a professional code of ethics and comply with HIPAA guidelines and regulations.

Essential Duties and Responsibilities:

Answer incoming calls and make non-billable calls on behalf of the department and document the nature of the call in the clinical record. Review and keep for all clients; documents that would identify risk through the suicide care pathway and other potential crises then prioritize and route information to staff routinely. Schedule and cancel client appointments accurately on a daily basis. This includes entering the correct disposition for cancellation of appointments. Research and prepare appropriate forms and/or evidence based modules to the department for the provision of billable services. Verify client information and insurance status and communicate areas of focus or concern to supervisory staff and supportive services. Serve as a liaison with HIM, Support Services, ROI, QI, and Medicaid Personnel with goal of adhering to regulatory compliance expectations in the management of client charts. Collaborate with supervisors to complete non-billable tasks related to ensuring regulatory responsibilities are completed in a timely fashion. Schedule and assist with assessments and sessions as time allows. Enter documentation into the electronic record that would not be billable. Perform verifications of benefits, and monitor Medicaid status to assure insurance is obtained and maintained during the course of the clients’ treatment with Burrell, when needed for outpatient visits. Assist with outreaching clients and enter documentation of outreach attempts. Abide by Burrell privacy and security policies when interacting with customers and co-workers at all times. Perform required tasks related to the regulatory requirements of closing of client charts. Assist and complete intra-office agency referrals as well as referrals as requested. Assist with daily team meetings by taking notes and dispersing staff as appropriate based on the risk rating and the client’s level of care. Perform other duties as may be assigned by supervisor.

Qualifications, Knowledge, Skills & Abilities:

● Must possess at least a high school diploma or GED

● Experience in office management is preferred

Other Qualifications:

● Strong documentation skills

● Ability to establish effective relationships via telephone and personal contacts

● Ability to follow directions and accept supervision

● Ability to comply with Burrell, state, and federal compliance standards

Burrell Behavioral Health requires drivers of licensed company vehicles and those using their own vehicles for business purposes have the appropriate driver’s license, insurance coverage, and meet the auto liability carrier’s driver’s criteria.

Physical Requirements and Working Conditions:

• Reasonable accommodations will be made to enable individuals with disabilities to perform the required job functions.

• Continuous sitting, standing, and walking including up and down stairs and other movement throughout the work shift.

• Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift

• Must be able to handle stress.

• Will view computer screens for periods of time and adjust focus to and from close and distant vision.

• Must be able to operate standard office equipment, computers, fax machines, copiers, printers and telephones etc.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.

Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

• 200 locations

• 4 states

• 19 subsidiaries and/or affiliates

• 5k+ employees