Please submit your resume in English - we can only consider applications submitted in this language.

Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

Minimum qualifications:

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience in technical support, professional services, software development.

• 2 years of experience coding in a general purpose language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.

• 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

Preferred qualifications:

• Knowledge of cryptography (e.g., PKI, symmetric key, KMS, etc.).

• Knowledge of APIs work (e.g., REST, etc.).

• Understanding of Networking concepts, protocols, and services (Firewalls, DNS, HTTPS, SSL, TCP and UDP).

• Understanding of Cloud Concepts, including Identity, Policies, Permissions, and other access management (e.g., authentication, authorization, least privilege, OAuth, SAML, OIDC, etc).

• Understanding of common threat vectors for Cloud Customers (e.g., DDOS, malware injection, ransomware, credential compromise, etc.).

• Excellent troubleshooting methodology to manage issues efficiently.

As a Technical Solutions Engineer, you will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job will be to ensure that we have the necessary tools, processes, and needed technical knowledge to resolve the issue.

In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Your focus will be on Networking products within Google Cloud. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. You will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

• Manage customer problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.

• Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, and building tools for faster diagnosis.

• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.

• Work as part of a team of engineers/consultants that globally ensure 24 hour customer support.

• Understand customer issues and advocate for their needs with cross-functional teams, including Product and Engineering teams, to find ways to improve the product, and drive high-quality production.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.