Job Information
Deloitte Manager, Software Solutions Specialist-Product Engineering-ERM in Rochester, New York
Work you'll do
We are currently looking for a passionate, innovative, results-oriented candidate with heart-deep commitment to customer satisfaction. This role requires production support leadership for various lines of business and enterprise applications for custom web solutions and third-party vendor products. Responsible for maintaining service-level agreement targets at a portfolio level, as well as identifying opportunities for more holistic product improvements as part of operations and maintenance.
Recruiting for this role ends on August 30th,2024
Responsibilities
Ensure the portfolio maintains minimum set service-level agreement targets for end user support by leading and coordinating a technical team as well as providing hands-on support
Working with end users (Deloitte practitioners and members of Enabling Areas) to resolve production issues in a timely manner, and as a point of escalation
Collaboration with technical team, business clients, and management regarding trends analysis, root cause analysis, and recommendations for platform enhancements
Working closely with our Web/Infrastructure Technology teams for troubleshooting and delivery
Leading production troubleshooting and 'War Room' Activities.
Leading root cause analysis and overseeing technical solutions from ideation through to the live production environment
Ensuring that deliverables by the team meet quality and process standards
Responsible for walking non-technical team members through technical issues including root cause, steps to reproduce, and impact of a hotfix on the rest of the platform
Instilling a culture of execution, operational excellence, and accountability.
Seeking and capitalizing on opportunities to improve productivity, improving time-to-market, improving solutions quality, and improving cost effectiveness.
Anticipating barriers to change and creating opportunities to remove them.
Instilling a culture that is based on knowledge sharing and learning from best practices.
Exhibiting high level of professional flexibility and volunteering innovation and new ideas.
Mentoring production support analysts
The team
Information Technology Services (ITS) helps power Deloitte's success. ITS is the engine that helps to drive Deloitte, which serves many of the world's largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
The 2,200 professionals in ITS deliver services internally including:
Cyber security
Technology support
Technology & Infrastructure
Application development and management
Relationship management group
Strategy
Deployment
PMO
Financials
Communications
For more information on ITS, you can visit our dedicated recruitment page at https://usrecruiting.deloitte.com/-its-recruiting-for-experienced-hires .
Product Engineering
Product Engineering is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. Product Engineering enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, Product Engineering offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.
Qualifications
Required Qualifications:
A Bachelor's degree in Computer Science or related information technology or equivalent work experience required.
5+ years hands-on experience in Object-Oriented Design (OOD), Unified Modeling Language (UML), stateless distributed architectures, especially within .Net, HTML5/CSS3, and WCF technologies; 3+ of those years working in a product support role directly interacting with end users for day to day operations required.
Knowledge of Service-Oriented Architecture (SOA), its principles, and patterns.
Clear communications skills, both written and verbal
Professionalism during high-pressure situations
Flexibility for change in a highly-evolving atmosphere
Experience with developing and architecture of software platforms, products
Experience with the following Technologies/Methodologies:
Strong knowledge and understanding of .NET Framework development techniques
Working knowledge of web-based technologies; HTTP, AJAX, Angular, HTML5, JavaScript/jQuery and CSS3
Microsoft .Net, WCF and complementary business layer and front-end technologies.
Microsoft SQL Server and other most common backend Microsoft technologies.
Ability to travel up to 10%
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred Qualifications
Experience with the following Technologies/Methodologies preferred:
Experience working with MongoDB
Microsoft SharePoint development technologies
Hands on experience working with MSMQ and SQL Server Service Broker
Agile development environment
Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues, and vendor representatives.
Experience with Microsoft framework, with knowledge of technical design patterns and anti-patterns.
Capable of building sustainable relationships with colleagues and key individuals.
Creativity and ability to think outside-the-box while defining sound and practical solutions.
Desire to take the initiative, moving ideas and initiatives forward with clarity.
Experience Working with SAFe, Scrum or Agile development processes.
Exposure to Cloud platform (AWS/Azure/Google) architecture and development
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $107,700 to $198,400.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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